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Location: Online
Mastering Queue, SLA, Entitlement & Customer Service Workspace in Dynamics 365
Mastering Queue, SLA, Entitlement & Customer Service Workspace in Dynamics 365
Sat
11:00 AM to 12:00 PM
2025-03-08T11:00:00+00:00 - 2025-03-08T12:00:00+00:00
Instructor: Sajeda Sultana
Efficient customer service management is the key to business success, and Dynamics 365 provides powerful tools to streamline support operations. This session will focus on Queue Management, Service Level Agreements (SLA), Entitlements, and the Customer Service Workspace, ensuring your support teams can manage cases effectively, meet service commitments, and improve customer satisfaction.
Join us for an interactive session where we will explore how to optimize customer service processes using these essential features.
Key Takeaways
- Queues: Learn how to set up and manage queues to ensure cases are routed to the right teams.
- SLA (Service Level Agreements): Understand how SLAs help you track response and resolution times to enhance service performance.
- Entitlements: Discover how entitlements define service eligibility and improve support efficiency.
- Customer Service Workspace: Get hands-on insights into using the workspace for seamless case handling and multitasking.
Who Should Attend?
- Customer Service Managers & Agents
- Support Team Leads
- Dynamics 365 Admins & Consultants
- Anyone looking to enhance customer service efficiency
Why Attend?
- Gain practical knowledge of how Queues, SLAs, and Entitlements work in Dynamics 365 Customer Service.
- Learn best practices for streamlining case management and ensuring timely resolutions.
- Get hands-on insights into Customer Service Workspace for a better support experience.
- Engage in a Q&A session with experts to address your queries.
Know about the Instructor: Sajeda Sultana
Grades
Virtual
Sat
11:00 AM to 12:00 PM
2025-03-08T11:00:00+00:00 - 2025-03-08T12:00:00+00:00
Instructor: Sajeda Sultana
Attendees
To add an attendee and register, please sign in or sign up
Efficient customer service management is the key to business success, and Dynamics 365 provides powerful tools to streamline support operations. This session will focus on Queue Management, Service Level Agreements (SLA), Entitlements, and the Customer Service Workspace, ensuring your support teams can manage cases effectively, meet service commitments, and improve customer satisfaction.
Join us for an interactive session where we will explore how to optimize customer service processes using these essential features.
Key Takeaways
- Queues: Learn how to set up and manage queues to ensure cases are routed to the right teams.
- SLA (Service Level Agreements): Understand how SLAs help you track response and resolution times to enhance service performance.
- Entitlements: Discover how entitlements define service eligibility and improve support efficiency.
- Customer Service Workspace: Get hands-on insights into using the workspace for seamless case handling and multitasking.
Who Should Attend?
- Customer Service Managers & Agents
- Support Team Leads
- Dynamics 365 Admins & Consultants
- Anyone looking to enhance customer service efficiency
Why Attend?
- Gain practical knowledge of how Queues, SLAs, and Entitlements work in Dynamics 365 Customer Service.
- Learn best practices for streamlining case management and ensuring timely resolutions.
- Get hands-on insights into Customer Service Workspace for a better support experience.
- Engage in a Q&A session with experts to address your queries.
Know about the Instructor: Sajeda Sultana
Grades
Virtual
97 spots / 100
Registration deadline: 2025-03-08T05:00:00Z