My UFA

Enhancing customer experience is pivotal for businesses aiming to build lasting relationships and foster brand loyalty. Microsoft Dynamics 365 Customer Service offers a comprehensive suite of tools designed to elevate customer interactions and streamline service processes. By leveraging its advanced features, organizations can deliver personalized, efficient, and consistent service across multiple channels.

What You’ll Learn About Microsoft Dynamics 365 Customer Service

1. Omnichannel Engagement:

   • Connect with customers through their preferred channels—be it email, chat, phone, or social media—ensuring a seamless and unified service experience.

      

2. AI-Powered Assistance with Copilot:

   • Utilize Copilot, an AI-driven tool that aids service representatives by providing contextual information, suggesting relevant knowledge articles, and automating routine tasks, thereby enhancing productivity and response accuracy.

      

3. Advanced Case Management:

   • Efficiently track and manage customer issues with features like automatic case creation, intelligent routing to the appropriate agents, and service-level agreement (SLA) monitoring to ensure timely resolutions.

      

4. Knowledge Management:

   • Empower both customers and agents with a robust knowledge base, offering quick access to articles and resources that facilitate problem-solving and informed decision-making.

      

5. Integrated Analytics and Insights:

   • Leverage built-in analytics to gain insights into customer behavior, service trends, and operational performance, enabling data-driven strategies to enhance service quality.

      

     Know about the Instructor: Sajeda Sultana

Enhancing customer experience is pivotal for businesses aiming to build lasting relationships and foster brand loyalty. Microsoft Dynamics 365 Customer Service offers a comprehensive suite of tools designed to elevate customer interactions and streamline service processes. By leveraging its advanced features, organizations can deliver personalized, efficient, and consistent service across multiple channels.

What You’ll Learn About Microsoft Dynamics 365 Customer Service

1. Omnichannel Engagement:

   • Connect with customers through their preferred channels—be it email, chat, phone, or social media—ensuring a seamless and unified service experience.

      

2. AI-Powered Assistance with Copilot:

   • Utilize Copilot, an AI-driven tool that aids service representatives by providing contextual information, suggesting relevant knowledge articles, and automating routine tasks, thereby enhancing productivity and response accuracy.

      

3. Advanced Case Management:

   • Efficiently track and manage customer issues with features like automatic case creation, intelligent routing to the appropriate agents, and service-level agreement (SLA) monitoring to ensure timely resolutions.

      

4. Knowledge Management:

   • Empower both customers and agents with a robust knowledge base, offering quick access to articles and resources that facilitate problem-solving and informed decision-making.

      

5. Integrated Analytics and Insights:

   • Leverage built-in analytics to gain insights into customer behavior, service trends, and operational performance, enabling data-driven strategies to enhance service quality.

      

     Know about the Instructor: Sajeda Sultana